If you decide to request a refund within the stated guarantee window, who covers the return shipping is worth confirming directly, especially given the billing complaints we've documented.
Contact customer support to confirm whether return shipping is covered by the brand or paid by the customer, since this specific detail isn't always published on the pages we reviewed.
Given the reported billing and refund complaints connected to this style of marketing, confirming this detail — and getting it in writing if possible — before you order is worth the extra diligence.
Read the red flags first, and buy only from the official website if you decide to proceed.
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